Frequently Asked Questions
Everything you need to know about your ROVE shopping experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location, usually arriving within 7-14 business days.
How do I process a return or exchange?
ROVE offers a 30-day return policy. Items must be unworn, with original tags attached. You can initiate a return or exchange through our online portal using your order number and email address.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the specific fit notes in the product description.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer 'Buy Now, Pay Later' options via Klarna.
Are ROVE products ethically manufactured?
Sustainability and ethics are at our core. We partner exclusively with factories that ensure fair wages, safe working conditions, and utilize eco-friendly materials whenever possible.
Can I track my order once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.